How do I return an item which is NOT faulty or damaged?

Hopefully you will never need to return a SkilledBuild product, however, if you do we will try to make the whole process as easy as possible.

Policy

If you are not 100% happy with any products or they are not what you expected, they can be returned as long as they are received in their original condition and unopened within 14 days of delivery. Any ‘special offer’ products and/or ‘kits’ can only be returned in full, not in part.

When returning the product you need to ensure that the item is adequately insured whilst in transit to us, as any damaged or ‘opened’ products will not be refunded. As long as everything is acceptable then the returned product can be exchanged or a refund granted subject to a 20% re-stocking fee. Please note that the cost of delivery will not be refunded on any order and, if applicable, there will be an additional carriage charge made to send the new stock to you (i.e. if the price of the products purchased is below £150 in value before VAT for members and £200 before VAT for non-members). Reward points for the initial purchase of the product will also be removed on return. If a substitute product is issued then the points for this product will be added instead.

Process

To return an item you will first need to contact the SkilledBuild team to tell us why you no longer want the product. You can either e-mail us from your account e-mail/via the ‘contact us’ page on the website or you can ring one of our friendly staff members on 01978 757573 If we are happy to exchange or refund the item we will send a copy of the returns form to your member account inbox/ personal email account.

Please ensure that when you return the item that all component parts and any promotional items are also returned. You should also include your invoice/photocopy of the invoice and the completed returns form. Without these, completion of the returns process may not occur.

How do I return a faulty item?

Policy

If on the rare occasion products are found to be faulty, defective or incorrectly supplied against your order we offer a ‘no charge’ collection, repair/replace and delivery service.

In the unlikely event that you receive goods which are damaged, the carrier must be informed and the package rejected, inform us and we will ensure a replacement is sent out ASAP.

Should goods be missing from an order SkilledBuild should be notified within 3 days of delivery. Any notification after this period will not be accepted.

Process

Firstly, please contact SkilledBuild by either e-mailing us from your account /via the ‘contact us’ page on the website or ringing a member of our team on 01978 757573, detailing the specific problem. If we are happy to exchange or refund we will send a copy of the returns form to your member account inbox/ personal email account.

Please ensure that the product is suitably packaged for return and enclose the Returns Form and a copy of the Invoice. We will then arrange for collection of the item. It should be noted, however, that we are unable to quote specific courier collection times, therefore collection should be arranged from an address where someone is always available to hand the return to our courier – perhaps a work address. If the item has already been installed please call us on 01978 757573 for further advice.